Refund Policy – IPTV Portugal

Last Updated: 2026

At IPTV Portugal, we aim to provide reliable service and a satisfactory customer experience. Please review this Refund Policy before purchasing a subscription.

1. Refund Eligibility

Refund requests may be considered when a customer experiences a genuine service-related problem that cannot reasonably be resolved by our support team.

Where a refund guarantee or specific refund period is advertised with a particular subscription plan, the conditions displayed at the time of purchase will apply.

2. Technical Problems

Before requesting a refund for a technical issue, customers should contact our support team.

We may ask for relevant information to identify and troubleshoot the issue, such as:

  • Device type
  • Application being used
  • Error message
  • Connection details
  • Relevant screenshots or recordings

Our support team will make reasonable efforts to investigate and resolve legitimate technical problems.

3. Non-Refundable Situations

A refund may not be available where:

  • The customer changes their mind after purchasing
  • The customer does not have a compatible device or internet connection
  • The customer fails to follow the setup instructions
  • Incorrect information was provided during the purchase
  • The service has been used in violation of our Terms & Conditions
  • The refund request is submitted outside an applicable refund period
  • The issue is caused by the customer’s internet service provider, device, local network, or third-party software

These conditions are subject to applicable consumer protection laws.

4. Refund Requests

To request a refund, contact our support team and provide:

  • Name used during purchase
  • Order or transaction information
  • Email address
  • Reason for the refund request
  • Relevant technical information where applicable

We may request additional information to verify the transaction and investigate the request.

5. Refund Processing

Approved refunds will normally be returned through the original payment method where technically possible.

The time required for the funds to appear in your account may depend on the payment provider or financial institution.

6. Fraudulent or Unauthorized Transactions

If we identify evidence of fraud, abuse, unauthorized use, or misuse of a refund policy, we reserve the right to investigate the transaction and take appropriate action in accordance with applicable law.

7. Changes to This Refund Policy

We may update this policy when necessary. Any changes will be published on this page with an updated date.

8. Contact Us

For refund requests or questions, contact:

Email: Iptvportugalclick@gmail.com
Phone/WhatsApp: +44 7412 300833